Privacy policy

Privacy Policy

Last Updated: May 27, 2026

Paint to Pixels (“we,” “us,” or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our store is hosted by Shopify, which enables us to provide ecommerce services to our customers.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, create an account, interact with our Services, communicate with us, or otherwise engage with Paint to Pixels.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following categories of personal information depending on how you interact with our Services:

Contact Information

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Payment Information

  • Payment card details

  • Billing information

  • Transaction confirmations

  • Payment method details

Please note that payment information is processed securely through Shopify and third-party payment processors. We do not store full payment card numbers on our servers.

Account Information

  • Username

  • Password

  • Account preferences

  • Wishlist items

  • Saved information

Order & Transaction Information

  • Products viewed or purchased

  • Cart activity

  • Purchase history

  • Returns and exchanges

  • Order fulfillment details

Customized Order Information

For personalized or custom products, we may collect:

  • Names

  • Monograms

  • Personalized wording

  • Uploaded files or artwork

  • Design requests

  • Customization preferences

Communications

  • Emails

  • Customer service inquiries

  • Messages sent through forms, chat, or social media

Device & Technical Information

  • IP address

  • Browser type

  • Device identifiers

  • Operating system

  • Internet connection information

Usage Information

  • Website activity

  • Pages visited

  • Time spent on pages

  • Click behavior

  • Referral URLs

  • Shopping interactions

How We Collect Information

We collect personal information:

  • Directly from you when you place orders, create accounts, subscribe to emails, contact us, or submit information;

  • Automatically through cookies, analytics tools, and tracking technologies;

  • From Shopify and service providers that support our business operations;

  • From social media platforms, advertising partners, and marketing providers.

Cookies, Analytics, and Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies to improve your experience, analyze traffic, personalize content, and support marketing efforts.

These technologies may collect:

  • IP address

  • Browser/device information

  • Shopping activity

  • Site interactions

  • Referral information

  • Geographic region

  • Advertising engagement

We may use:

  • Shopify analytics

  • Google Analytics

  • Meta/Facebook Pixel

  • Pinterest tracking tools

  • Email marketing analytics

  • Other advertising and analytics technologies

Google Analytics may collect information regarding your use of our Services. Learn more about how Google uses information here:
https://policies.google.com/technologies/partner-sites

You may opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout

By continuing to use our Services, you consent to the use of cookies and tracking technologies as described in this Privacy Policy unless prohibited by applicable law.

How We Use Your Information

We use personal information to:

Provide and Fulfill Services

  • Process and ship orders

  • Manage customer accounts

  • Process payments

  • Fulfill personalized/custom products

  • Provide customer support

  • Facilitate returns and exchanges

Personalize Your Experience

  • Recommend products

  • Save preferences

  • Improve website functionality

  • Customize shopping experiences

Marketing and Advertising

We may use your information to:

  • Send newsletters and promotional emails

  • Provide special offers

  • Deliver targeted advertisements

  • Measure advertising effectiveness

By subscribing to our mailing list or providing your email address, you consent to receive promotional and transactional communications from us. You may unsubscribe at any time using the unsubscribe link in our emails.

If you opt into SMS marketing, you consent to receive recurring automated marketing text messages. Message and data rates may apply. Consent is not a condition of purchase. You may opt out at any time by replying STOP.

Analytics and Website Improvement

We use analytics tools to understand website traffic, customer behavior, and shopping trends to improve our Services.

Security and Fraud Prevention

We use information to:

  • Detect fraudulent activity

  • Secure transactions

  • Verify accounts

  • Protect our Services and customers

You are responsible for maintaining the confidentiality of your account credentials.

Legal Compliance

We may use personal information to comply with legal obligations, enforce our policies, resolve disputes, and protect our rights.

How We Share Personal Information

We may share personal information with:

Shopify

Our store is hosted by Shopify, which processes information necessary to operate our ecommerce platform.

Learn more:
https://www.shopify.com/legal/privacy

Service Providers

Including:

  • Payment processors

  • Shipping carriers

  • Email marketing providers

  • Analytics providers

  • Customer support tools

  • Fraud prevention services

Advertising & Marketing Partners

We may share information with advertising partners for:

  • Retargeting advertisements

  • Personalized marketing

  • Analytics and campaign measurement

Depending on your location, you may have the right to opt out of targeted advertising.

Legal Requirements

We may disclose information:

  • To comply with law

  • In response to legal requests

  • To protect rights and security

  • During business transfers or restructuring

Social Media Features and Embedded Content

Our Services may include:

  • Instagram feeds

  • Pinterest content

  • TikTok videos

  • Facebook integrations

  • YouTube or Vimeo embeds

  • Social sharing tools

These third-party services may independently collect information such as your IP address, browser information, device information, and interactions with embedded content.

Your interactions with these services are governed by their own privacy policies.

User Content and Testimonials

If you submit reviews, testimonials, photos, videos, comments, or social media tags related to Paint to Pixels, you grant us permission to use, repost, display, publish, or share such content for promotional and marketing purposes unless you request otherwise.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy or security practices of those third parties.

We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we may delete the information.

Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Provide Services

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Retention periods may vary depending on the type of information and legal requirements.

Your Privacy Rights

Depending on your location, you may have rights including:

  • Accessing your personal information

  • Correcting inaccurate information

  • Requesting deletion

  • Requesting data portability

  • Opting out of targeted advertising

  • Withdrawing marketing consent

You may also enable Global Privacy Control (GPC) settings in supported browsers.

To exercise your rights, contact us at:
tay@painttopixels.com

We may need to verify your identity before processing requests.

We will not discriminate against you for exercising your privacy rights.

International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction, including the United States.

Where required, we use legally recognized safeguards for international data transfers.

Security

We implement reasonable security measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive information through unsecured channels.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, you may contact us at:

Paint to Pixels
PO BOX 603
Alexandria, AL 36250
United States

Email:
tay@painttopixels.com