Shipping policy

Shipping and Order Policies

Shipping Information

We currently ship exclusively within the United States. To ensure a smooth delivery, please verify that your shipping address is correct, especially if you are checking out using PayPal or Apple Pay, as discrepancies in your address may cause significant delays.

To expedite the shipping process, our system automatically combines shipments when feasible. However, we cannot accommodate requests to manually combine orders or refund shipping charges. Note that combined shipments may result in a heavier package, requiring additional postage.

Please be aware that Paint to Pixels is not responsible for any changes of address after purchase or for packages that are lost or delayed in the mail system.

Paint to Pixels is not responsible for shipping cost as this is the responsibility of the customer and will be factored in during check out. 

Paint to Pixels is not responsible for return costs/fees. 

Personalized Items

All personalized items are final sale and have a 14-21 day processing time, not including shipping time. It is crucial to ensure the correct spelling of names and words on personalized items before completing your purchase. If you notice a misspelling on your personalized item, please contact tay@painttopixels immediately.

Non-personalized Items

Non-personalized items will ship with 14 days of purchase and if combined with personalized items, will increase to 14-21 days for processing, not including shipping times.

Local Pickup

For customers in or near Alexandria, AL, we offer a free Local Pickup option. Orders will be ready within 21 days of purchase depending on the item. You will receive an email notification with our address and pickup instructions once your order is ready.

Returns

For returns of online orders, please use our return portal. For returns on items picked up locally, please email tay@painttopixels for assistance.

Thank you for supporting Paint to Pixels. We are dedicated to providing you with beautiful, hand-painted stationery and exceptional service.